| Call Centre 1.0.2 |
Call Centre is comprehensive, fast and easy to use support desk software for businesses dealing with customers problems and service requests. With Call Centre you can record and resolve problems, store information about your customers, organize teamwork, monitor your business performance and generate detailed reports. Call Centre will make your business more efficient and productive.
Publisher: T A Computing - 2003-08-11
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Type: Shareware
File size: 3963 Kb | OS: Win 3.1x, Win95, Win98, WinME, WinNT 3.x, WinNT 4.x, WinXP, Windows2000, Windows2003, Win | Price: 120 $ |
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| LiveServiceDesk 2.0 |
POWERFUL AND AFFORDABLE LIVE CUSTOMER SERVICE SOFTWARE LiveServiceDesk empowers small web businesses with the ability to turn browsers into lifetime customers by instantly answering questions before visitors click to a competitor's site! Interacting live builds trust in potential customers leading to more sales and the opportunity to up-sell and cross-sell. Building trust with your customers will ensure that they will return again and again.
Publisher: SwampFox Software Ltd - 2003-11-05
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Type: Shareware
File size: 10800 Kb | OS: Win98, WinME, WinNT 4.x, WinXP, Windows2000 | Price: 249 $ |
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| Cafeman 1.0 |
Here are some key features of "CafeMan":
· Keeping track of user activity.
· Automating the billing process.
· Implementing pre paid system.
· Relief from the bargaining problems.
· Taking care of hundreds of users in a moment.
· Being accurate with the management.
· This becomes the evidence, if you require.
· Guards your cafe against illegal activities.
Publisher: CafeMan - 2004-01-01
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Type: Shareware
File size: 17408 Kb | OS: Win 3.1x, Win95, Win98, WinME, WinXP, WinNT 3.x, WinNT 4.x, Windows2000, Windows2003 | Price: 49 $ |
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| VI Service Desk 2.1 |
VI Service Desk is a comprehensive, cost effective Lotus Notes Help Desk solution that features Asset Management, Knowledge Base, End User Portal, Bulletins, Auto-Escalation, Service Level Agreements and much more. It is designed to provide you with the right tools to help meet your exact workflow requirements.
Publisher: Velocity Integrations Software, Inc. - 2004-02-05
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Type: Commercial
File size: 3743 Kb | OS: Win98, WinME, WinNT 3.x, WinNT 4.x, Windows2000, WinXP, Windows2003, Unix, Linux, AS/400, | Price: 0 $ |
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| logonmypc 3.6 |
LogOnMyPC is the next level Web-based service that allows you to remote control your office PC or network from any Internet-connected computer include wireless PDA even if both sides behind firewall. You don't need open any port on your office firewall, integrate your exist network security. Access to your PC and network resource(email, programs) from anywhere.Log off your PC when you left office, log on your PC at LogOnMyPC.com.
Publisher: logonmypc.com - 2004-07-04
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Type: Shareware
File size: 625 Kb | OS: Win 3.1x, Win95, Win98, WinME, WinNT 3.x, WinNT 4.x, Windows2000, WinXP, Windows2003, Win | Price: 6 $ |
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| IT Manager Helpdesk 2.0 |
The IT Manager? was designed to help effectively and efficiently manage change and growth in IT Manager resources and other vital information on a daily basis allowing that information to be added, modified, or viewed with minimal effort. A resource can be a piece of hardware, a staff member, a location, or a vendor. The tool was intended to track information relevant to everyday operations of IT departments
Publisher: CBR Software - 2004-07-27
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Type: Commercial
File size: 43 Kb | OS: Win95, Win98, WinNT 3.x, WinNT 4.x, Windows2000, WinXP, Unix | Price: 1500 $ |
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| RemotePC 1.0.0 |
RemotePC is a secure and simple way to remote access your computer connected to the Internet from anywhere. You can read your e-mail, work on the resources and retrieve important documents and data files from any computer while on road. RemotePC Host is installed on the computer which you have to access remotely and RemotePC Viewer is installed on the computer you have physical access. Create account at http://www.remotepc.net to start working.
Publisher: http://www.remotepc.net - 2004-09-01
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Type: Shareware
File size: 2577 Kb | OS: Windows2000, WinXP | Price: 9.95 $ |
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| webtopc 3.1 |
webtopc is the next level Web-based service that allows you to remote control your office PC or network from any Internet-connected computer include wireless PDA even if both sides behind firewall. You don't need open any port on your office firewall, integrate your exist network security. Access to your PC and network resource(email, programs) from anywhere.Log off your PC when you left office, log on your PC at webtopc.com.
Publisher: webtopc.com - 2004-11-26
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Type: Shareware
File size: 625 Kb | OS: Win 3.1x, Win95, Win98, WinME, WinNT 3.x, WinNT 4.x, Windows2000, WinXP, Windows2003, Win | Price: 10 $ |
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| DNA Helpdesk 2 |
Every organisation depends in part on its IT infrastructure to remain competitive and efficient. Minimising the amount of system downtime is essential together with ensuring an effective solution is in place to assist and support users of IT assets. Available as a standalone application or as an integrated module of DNA, NetSupport Helpdesk is a powerful and wholly web based solution providing detailed recording and tracking of user Help Req
Publisher: NetSupport Ltd - 2004-11-29
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Type: Demo
File size: 49 Kb | OS: WinNT 4.x, Windows2000, WinXP, Windows2003 | Price: 1600 $ |
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| Problem Solved 4.6 |
Problem Solved! 4.6 is a comprehensive but easy to use help desk program which includes both a windows based application and a mini-http server that you have running in less than an hour. The web interface is generated dynamically so you do not need to know Java, CGI-Bin, Active Server Pages or even HTML. A wide variety of reports can be filtered using the Query Wizard. Multi user ready no extra cost.
Publisher: Dennis Baggott and Sons - 2004-12-28
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Type: Shareware
File size: 6152 Kb | OS: Win98, Windows2000, WinXP | Price: 199 $ |
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| Help Desk Software - Service Log for Access 3.1 |
Service Log is a multi-user workshop help desk application, that is affordable, simple to install, and easy to use.
Fast, easy call logging, easy call tracking, with the full history of all actions taken.
Easily assign logs to technicians
Logs are automatically set to a required date of one working day from listing, (calculates holidays and working days) and flagged to indicate the current status and duration
Publisher: Merging Technologies - 2005-01-01
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Type: Shareware
File size: 10107 Kb | OS: Win98, WinME, WinNT 3.x, WinNT 4.x, WinXP, Windows2000 | Price: 199 $ |
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| VueChat Enterprise Server 1.3 |
Vuechat is set of tools for Web-based Customer Service, Instant Messaging, VoIP communications, Video Conference and the Customer Relationship Management (CRM).
Publisher: VueCam - 2005-01-01
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Type: Shareware
File size: 607 Kb | OS: Win98, WinME, WinNT 4.x, Windows2000, WinXP, Unix, Linux, AS/400, OS/2, OS/2 Warp, OS/2 Wa | Price: 19 $ |
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| Request Tracker 3.1 |
Request Tracker is a database system that allows you to store and retrieve all pertinent information about customer requests. For help desks or any call center. Track who requests what and when they requested it, what was done to address the request, who handled the request and how much time it took them. If you charge customers for the requests you handle, Request Tracker will allow you to calculate charges, print bills and track payments.
Publisher: CyberNiche Software - 2005-02-17
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Type: Shareware
File size: 4807 Kb | OS: Win95, Win98, WinME, WinNT 3.x, WinNT 4.x, Windows2000, WinXP, Windows2003 | Price: 149 $ |
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| WorkOrder XP 1.00 |
With workOrder XP you it will be able to manage work orders and services. It includes maintenance scheduling, service status, supply control, and more. Connect to WorkOrder using the web.
Publisher: Triade Systems - 2005-03-01
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Type: Shareware
File size: 13081 Kb | OS: Win95, Win98, WinME, WinNT 4.x, Windows2000, WinXP | Price: 110 $ |
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| Public Folder HelpDesk for Outlook 8 |
Collaborate on helpdesk tickets in Outlook. Auto-create tickets from email. Describe problems using attached files and rich text. Categorize tickets based on configurable lists of problem types. Get information from the Outlook contacts or the GAL.
Publisher: Kalmstrom.nu Outlook Solutions - 2005-03-15
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Type: Shareware
File size: 2314 Kb | OS: Windows2000, WinXP, Windows2003 | Price: 300 $ |
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| BridgeTrak Help Desk Software 5.5 |
Comprehensive trouble ticket tracking software for help desks and call centers. User-friendly interface offers customizable screens, custom user fields, knowledgebase, asset manager, project organizer, reports, queries, etc. Modules available for 24/7 customer self-help via the Web, automatic issue escalation, and advanced data searches. Integrates with computer inventory software to aid in IT troubleshooting.
Publisher: Kemma Software - 2005-04-27
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Type: Demo
File size: 44522 Kb | OS: Win95, Win98, WinME, WinNT 4.x, Windows2000, WinXP | Price: 995 $ |
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| Aegis Help Desk 7.12 |
Aegis Help Desk is an advanced, powerful and fully featured Help Desk, Client and Configuration Management system. It is very easy to use, intuitive, affordable and packed with features Help Desk users have come to rely on. It will work on Windows and also over the web.
Publisher: DEK Software International - 2005-05-20
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Type: Shareware
File size: 39741 Kb | OS: Win95, Win98, WinME, WinNT 3.x, WinNT 4.x, WinXP, Windows2000 | Price: 559 $ |
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| Boldcenter Operator Client .NET 4.13 |
Free live chat software for online sales and support teams. Increase sales, improve customer service, and reduce support costs. Simply install the client and add a chat button to your website to start chatting with your visitors. Upgrade to a paid edition to also manage sales leads, manage inbound emails, manage help desk tickets, and initiate pro-active chats with visitors. Used by over 11, 000 active websites.
Publisher: Bravestorm, LLC - 2005-05-24
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Type: Freeware
File size: 4263 Kb | OS: Win98, WinME, Windows2000, WinXP, Windows2003 | Price: 0 $ |
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| Global Site Support 1.12 |
Customer Relationship Management Solution , Email Tracking / Incident Management, Staff logins with role based security, Timesheet management and reporting , Any languages and double-byte character sets , Comprehensive issue tracking systems, Intuitive customisable interface, Can create standard answer database, Services for retrieving external customer data , No installation or hardware required
Publisher: Kangasoft Pty Ltd - 2005-06-22
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Type: Commercial
File size: 290 Kb | OS: WinNT 4.x, Windows2000, WinXP, Windows2003 | Price: 23 $ |
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| Akeni Web Chat for enterprise im lan 1.0 |
Akeni Web Chat for enterprise im is an instant system designed for universal accessibility and ease of deployment. It can be deployed solely in your business LAN (local area network) or can also be accessed using the internet. It is also firewall friendly and can be used whenever you have access to a web browser. The rich client support chat, notification and conferencing.
This product can be deployed as a stand alone HTTP server.
Publisher: Akeni - 2005-07-29
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Type: Demo
File size: 4276 Kb | OS: WinNT 4.x, Windows2000, WinXP, Linux | Price: 449 $ |
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| MGCS 2005 |
MGCS may be just for what you are looking for if you want a simple customer support program with an optional web interface. The windows application lets you easily report and search customer contact information. The web interface will allow your customers to submit requests via browser and staff can also update info via the browser. Pocket PC applet rounds out the application and can be great to carry your data into meetings, on plane trips..
Publisher: Dennis Baggott and Sons - 2005-08-06
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Type: Demo
File size: 4981 Kb | OS: Win98, Windows2000, WinXP | Price: 249 $ |
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| SRM Help Desk 2005 1.0 |
A comprehensive IT Help Desk program that makes it easy to record, update and report on Users, Support Requests, Computers, Software, Peripherals and more. Very intuitive and easy to filter, query and report on data. Web interface included. This release includes new and improved user interface and Report Builder to supplement the Report Wizard. Output reports to PDF files for easy emailing as attachments. No per user charges.
Publisher: Dennis Baggott and Sons - 2005-09-06
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Type: Shareware
File size: 9777 Kb | OS: Win98, Windows2000, WinXP | Price: 479 $ |
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| AutoFAQ Addin 1.0 |
Knowledge base solution for everyone! Do You Provide Customer Support 24/7? Reduce support time and provide answers to your customers questions quickly, with the most time-saving knowledge base anywhere!
Publisher: NearSky - 2005-10-08
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Type: Freeware
File size: 600 Kb | OS: WinXP, Windows2000, Windows2003 | Price: 0 $ |
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| MetaLAN 1.8 |
Windows network management & help desk tool with many features such as:
-Remote Control
-Process Control
-Wake On LAN (WOL)
-Shutdown Tool
-WMI Tool
-Health monitor
-Reporting on hardware and Software
-Standalone or Server mode
-Search and modify registries in real time
-Export of data to CSV and HTML
-Centralized access to windows management tools
Publisher: Hammer Software - 2005-11-14
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Type: Shareware
File size: 3785 Kb | OS: WinNT 4.x, Windows2000, WinXP | Price: 75 $ |
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| Shut Up And Reboot 2006 |
Easily record, update and report on users, computers, peripherals, software, user training and support issues. Updated interface, new charts and graphs, integrated backup and restore. Don't let the name fool you, this affordable help desk program is comprehensive and may be just what you need for a small IT Help Desk operation.
Publisher: Dennis Baggott and Sons - 2005-12-11
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Type: Shareware
File size: 9972 Kb | OS: Win95, Win98, WinNT 4.x, Windows2000 | Price: 179 $ |
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| Been There Done That 2006 |
Been There, Done That is an affordable help desk program designed for the poor, overworked IT support person on a tight budget. The attractive and easy to learn interface makes it easy to record information about your users, their computers, peripherals, software and their problems. Now includes a number of charts and graphs to give you insight into your help desk operations. A backup and restore feature was also added in this release.
Publisher: Dennis Baggott and Sons - 2005-12-28
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Type: Shareware
File size: 4345 Kb | OS: Win98, Windows2000, WinXP | Price: 169 $ |
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| Adventnet ManageEngine Desktop Central 4.0 |
Desktop Central is a Remote Windows Desktop Management Software for Enterprises that provides Remote Configurations, Patch Management, Software Installation, Remote Desktop Sharing and Active Directory Reports. It leverages AD and GPO of the Win 2000/2003 Domains.
It helps network administrators to reduce helpdesk calls by proactively configuring the systems and user profiles. It is meant for Enterprises and not for home users.
Publisher: AdventNet Inc. - 2006-04-05
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Type: Freeware
File size: 34682 Kb | OS: Windows2000, WinXP, Windows2003 | Price: 0 $ |
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| I'm OnCall 1.0 |
I'm OnCall is a web based service that enables you to take authorized on demand remote control of your customer's PC, within seconds of your customer's call for help. I'm OnCall auto configures a secure connection between the two PCs, without requiring any pre-installed software. Features include Remote Control, File Transfer, Corporate Branding, Incident Tracking, and Remote reboot of customer's PC.
Publisher: 01 Communique - 2006-05-04
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Type: Commercial
File size: 0 Kb | OS: Win98, WinME, WinXP, Windows2000, Windows2003 | Price: 99.95 $ |
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| Desktop Authority 7.05 |
Desktop Authority reduces total cost of desktop and application ownership by enabling administrators to proactively secure, manage, support and inventory desktops from a central location.
Publisher: ScriptLogic - 2006-05-15
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Type: Demo
File size: 119330 Kb | OS: Win95, Win98, WinME, WinNT 3.x, WinNT 4.x, Windows2000, WinXP, Unix | Price: 0 $ |
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| Desktop Authority Express 6.60 |
Desktop Authority Express reduces total cost of desktop and application ownership by enabling administrators to proactively secure, manage, support and inventory desktops from a central location.
Publisher: ScriptLogic - 2006-05-15
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Type: Demo
File size: 19642 Kb | OS: Win95, Win98, WinME, WinNT 3.x, WinNT 4.x, Windows2000, WinXP, Unix | Price: 0 $ |
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